Frequently asked questions
Can I cancel my order?
Orders may be cancelled within 2 hours of purchase.Once the order has been processed or shipped, cancellations are not possible.
When will my order be shipped?
All orders are carefully prepared and shipped within 1–2 business days.Once your package is on the way, you’ll receive a tracking number by email.
Does the price include taxes?
Taxes are not included in the listed price.Sales tax will be calculated at checkout according to your province or region.
Do you offer international shipping?
Yes, we ship internationally to many countries.
Shipping costs and estimated delivery times will be calculated at checkout depending on your location.
Please note that international orders may be subject to customs duties or taxes.
What should I do if my package is lost?
If your tracking information shows that your package is lost or has not been delivered, please contact us with your order number.We will contact the shipping carrier to investigate and assist you in resolving the issue.